We want to emphasize that due to the increased demand on shipping partners, the "order today, deliver tomorrow" promise may not be achievable during the Black Friday weekend. We still aim to process orders as quickly as possible, but we ask for your understanding regarding potential delays.

Orders placed and paid on weekdays before 3:00 PM will be delivered to your home as much as possible the next day by DHL (see the delivery schedule further on this page). Your order may be delivered later in the following situations:

  • Official holidays cause a 1-day delay because the carriers do not accept or deliver packages on those days. For example, if the holiday falls on a Thursday, your order from Wednesday will arrive on Friday, and an order on the holiday itself will arrive on Saturday.
  • If you order an item that is not in stock. Sometimes, despite our careful staff, there may be a counting error in the warehouse, and we will have to inform you that we cannot deliver it immediately. Usually, we will look for an alternative or send you the rest of the package and credit the amount for the non-deliverable product.
  • If you pay by bank transfer, your order will be prepared for shipment as soon as your payment is received. Your received payment is automatically recognized so that delivery can occur as quickly as possible.
  • In the case of exceptional logistics situations such as extreme weather making roads less accessible or a sorting error by the carrier, delivery may take longer. In most cases, such exceptions are resolved within 48 hours. Is that too late for you? Then you do not have to accept the delivery; it will automatically be returned to us, and we will refund the full purchase amount to you. In almost all cases, you also have the right to return your order.
  • Banks sometimes need a few minutes to confirm the payment. In that case, a payment made at, for example, 2:55 PM may be confirmed to us after 2:59 PM, causing your order to be pushed back by a day.

Scenery Workshop ships and delivers only on weekdays. If you order on weekdays before 3:00 PM, we will most likely ship your order on the same day. You will probably receive your order the next working day because we always do our utmost to deliver your order to you as quickly as possible.

Below, you can see a schedule of our delivery times:

Day of Order   Day of Delivery*
Monday before 3:00 PM Tuesday
  after 3:00 PM Wednesday
Tuesday before 3:00 PM Wednesday
  after 3:00 PM Thursday
Wednesday before 3:00 PM Thursday
  after 3:00 PM Saturday
Thursday   Saturday
Friday before 3:00 PM Saturday
  after 3:00 PM Tuesday
Saturday   Tuesday
Sunday   Tuesday

* = the day of delivery depends on our carrier. If there are any issues with this, we will inform you as soon as possible. Also, if you experience any issues or have not received your order yet, you can always contact us.

Where does Scenery Workshop BV deliver
Scenery Workshop BV delivers throughout Europe.

Shipping and Packaging Costs
As a contribution to packaging and shipping costs, we ask for a fixed amount. When you place your order, you will see exactly how much these costs are. For shipments within the Netherlands, there is arate starting from €6.95. We DO NOT charge shipping costs for orders within the Netherlands and Belgium with an order value of more than €100. For more information on shipping costs, you can always email us at [email protected].

Land   0-2 kg 2-5 kg 5-10 kg 10-15 kg 15-23kg 23-31kg
Nederland DHL € 6,95 € 6,95 € 6,95 € 7,50 € 9,50 € 19,50
België DHL € 8,- € 8,- € 8,60 € 9,70 € 11,95 € 21,-
Deutschland DHL € 8,- € 10,85 € 11,65 € 11,65 € 13,75 € 13,75
France DHL € 12,25 € 14,65 € 18,50 € 18,50 € 25,95 € 25,95


Packages sent with DHL within the Netherlands are usually delivered within 1, sometimes 2 working days after being handed over to the carrier, at the destination.

The cost for shipping with DHL starts from €6.95. You will receive a Track & Trace code from us, which allows you to track your package as soon as we have dropped it off at the post office. The costs for shipping to Belgium - Germany depend on the weight of the package (calculated by our system at checkout) and start from €8.-.

Payment Method
You can pay in multiple ways: through most digital payment options such as iDeal, Paypal, bank transfer, and MasterCard/Visa.
Returns and Defects
Despite the great care we take with your order, it may happen that an item becomes defective or that you receive the wrong product through no fault of your own. In these cases, you can request a return through a ticket in your account.

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