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Terms and Conditions

General
By placing an order you acknowledge that you agree to our Terms and Conditions. Scenery Workshop reserves the right to amend its Terms and Conditions at any moment in time.

Cancellation of your order
Each order may, without payment of any penalty and without giving any reasons, if not yet shipped within 24 hours after you placed the order, be canceled. Please submit to create a ticket in your account. Your cancellation will be confirmed by e-mail. Once your cancellation request is confirmed, you may consider it as received.

If you have already paid your canceled order, Scenery Workshop will refund the amount paid within fourteen (14) days. If the order is canceled later, € 2.50 will be charged for administration costs.

Delivery
Delivery takes place while stocks last. Scenery Workshop strives to ship orders within 48 hours after receipt of the payment. To this end, Scenery Workshop is not mandated. We ship via DHL and PostNL.

The deadline is 30 days after placement of orders, excluding orders which the customer has indicated they want to receive later. If it is not possible to deliver an order within 30 days, the customer will be informed in time and he has the right to cancel the order free of charge.

Pricing 
The prices mentioned with the products are in euros, including local VAT. Shipping costs (unless stated otherwise) are not included in these prices. Before the conclusion of the agreement, the total price incl. Shipping will be reported via our Website. All prices on the site are subject to misprints. For the consequences of misprints no liability is accepted.

Misprints
For the consequences of misprints, type and / or programming or program errors on the site or other commercial mailings, e-mailings or on the Internet Scenery Workshop can't accept liability.

Shipping
For the packaging and shipping will be charged a fee. As a contribution to the packaging and shipping We charge a fixed amount. When stating your order you will see exactly how much it costs. For shipments within the Netherlands money a standard rate from € 6.95. We ask FREE shipping for orders with an order value of more than € 100, - within The Netherlands and Belgium. Outside the Netherlands and Belgium apply variable shippingcosts. For more information on shipping please mail to [email protected]

Where does Scenery Workshop
Scenery Workshop supplies across Europe.

Payment
Payment of your order can be one of the following ways:

  • iDEAL
    IDEAL allows you trusted, secure and easy online purchases. You pay in your trusted Internet payment environment, with specific security methods of your own bank. As internet banking you can use iDEAL, without you having to log on. iDEAL is only for customers with a Dutch bank account.
  • Bank transfer
    If you have no bank account suitable for iDEAL, you can also pay by bank transfer. You will receive after placing the order automatically an email with all the details you need to make the bank transfer in order. Once your payment is received, we will treat your order.
  • MasterCard or VISA
    If you choose to pay by credit card, you need during the ordering process your credit card number, expiration date and CVC code (on the back of the card) to complete. Make sure you copy the exact name as it appears on the card (name of cardholder). Your payment is then authorized online, so you know whether it is approved or not. If you choose this payment, then we can process your order immediately after payment communications.
  • PayPal
    PayPal's secure online payment. Wherever and whenever you want: by credit card or via your bank account. With PayPal, you can pay all your online purchases using only your email address and password. This can also be by mobile phone or tablet with the PayPal app. Pay has never been so easy!
  • Mister Cash
    Bancontact / Mister Cash is the online payment system developed by all banks in Belgium. The banks Dexia, BNP Paribas, ING, Fortis, KBC, CBC, AXA bank VDK Savings Bank and Record Bank. You as a Belgian customer of one of the participating banks using internet banking, can use Bancontact / Mister Cash. You can use Bancontact / Mister Cash directly pay for your purchases in one for you trusted bank environment.


View Term

Unless otherwise indicated, after receiving the order for a period of 14 days the right without giving any reason to cancel the purchase by sending an email and to return the order within the same period. Any payments (excluding administration and postage) will be returned within 14 days. There is no right to a refund if the product is used and / or damaged or if the order has been opened and / or is not returned in the original packaging. After the expiry of the period of 14 days the purchase is a fact.

Retention
The ownership of products is transferred only if the customer what the customer on the basis of respect of the products agreement (s) at Scenery Workshop is owed is paid.

Liability during shipping
We are not responsible for loss and / or damage to the goods during shipment. You can insure against this risk by extra charge. Do you want to make use of this, report it to your order. If an unexpected problem occur let us know and we will file a complaint with PostNL.

Data management
If you place an order Scenery Workshop, your data will be included in the customer base of Scenery Workshop. Scenery Workshop adheres to the Data Protection Act and will not provide your information to third parties. See our Privacy Policy. Scenery Workshop respects the privacy of the users of the website and ensures confidentiality of your personal information. Scenery Workshop uses a mailing list, each mailing includes instructions to remove yourself from this list. When you place an order Scenery Workshop, you are automatically subscribed to this mailing list.

Warranty
Scenery Workshop guarantees that the delivered products meet the requirements of usability, reliability and durability as by parties to the contract are reasonably and thus stands for the manufacturer of the product delivered to you.

Agreement
Scenery Workshop reserves the right not to accept orders without giving reasons or assignments.

Images and specifications
All images, photographs, drawings, information on weights, dimensions, colors, graphics, labels etc. at the site of Scenery Workshop are only approximate, are indicative and may not lead to damages or rescission of the contract. It is not allowed to images and / or text to be copied from the site of Scenery Workshop without our consent.

Returns and exchange of articles
We make every effort to inform via our website about the items. If an item does not meet your expectations, it can be exchanged or returned. Please fill in a ticket (using your account) indicating the order number and the products you want to exchange / return.

Returns and / or exchanges (the returns) are some conditions:

  • The items must be paid within 14 days of receipt at the delivery address and return to be reported via our ticket system.
  • The items must be in original state of shipping, with the attached labels and to be returned in original packaging.
  • There should be a completed return form to be transmitted, these can be found in your order. If desired, you can here a return form downloads.
  • Items in the sale with a discount of 40% or more have purchased may be canceled under Term and can not be exchanged.
  • The shipping costs of return are in accordance with the law for your own account. however, we will at refunding the costs incurred also handle the shipping costs during the payment process.
  • The articles, which are reported for return, should immediately, but no later than 14 days after receipt of the order on the delivery address are returned to us. Scenery Workshop accepts returns that are only in the manner described above and for which the instructions indicated on registration have been followed. Returns that have not or not within the specified time will not be accepted. Your return will post reporting and after receipt of / the item (s) be confirmed by e-mail.


Complaints

It may happen that you are not satisfied with a product you purchased from Scenery Workshop. Please contact us as soon as possible, via the ticket system in your account or by email: servicescenery workshop.nl. The postage for the return of an article with a complaint will initially be borne by the customer.

Odds
Scenery Workshop in cases of force majeure the right, at its option, the execution of the customer's order to suspend or terminate the agreement without judicial intervention, to communicate by writing to the client and without which Scenery Workshop held liable for any compensation, unless this would be unacceptable in the circumstances to standards of reasonableness and fairness.

Governing Law and Jurisdiction
All rights, obligations, offers, orders and agreements to which these Conditions apply, including these conditions, only Dutch law.

Questions, complaints and comments
Should you have after reading these Conditions complaints, questions or comments about these terms, please do not hesitate in writing, by telephone or e-mail contact us.

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